Privacy Policy

In this Privacy Policy, the following terms carry the meanings assigned below unless context requires otherwise:

• "mola62," "We," "Us," or "Our" refers to the operator of the mola62 platform accessible at mola62.org.
• "You" or "Member" refers to any individual who accesses, registers on, or otherwise uses the mola62 platform.
• "Personal Data" means any information relating to an identified or identifiable natural person — including but not limited to name, date of birth, email address, phone number, payment details, and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, alteration, retrieval, disclosure, or deletion.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this context, mola62.
• "Third Party" means any individual or entity other than You and mola62 that is involved in the processing of Personal Data (e.g., payment processors, KYC service providers).
• "Cookies" means small text files stored on your device by your web browser when you visit the mola62 platform.

mola62 acts as the Data Controller for all Personal Data collected through the mola62.org platform. As Data Controller, we are responsible for determining how and why your Personal Data is processed, and for ensuring that such processing is carried out in accordance with this Privacy Policy and applicable data protection standards.

All enquiries, access requests, or complaints relating to the handling of your Personal Data should be directed to our Data Protection contact at [email protected] with the subject line "Privacy Request."

mola62 collects only the Personal Data that is necessary for the purposes described in this policy. The categories of data we collect are set out in the table below:

We do not collect any special categories of sensitive Personal Data (such as racial or ethnic origin, religious beliefs, health data, or biometric data) except where a government-issued ID document incidentally reveals such information as part of a mandatory KYC check.

mola62 collects your Personal Data through the following channels:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or responding to a survey.
• Automated technologies: Technical and Usage Data collected automatically as you navigate the platform, via cookies, server logs, and similar tracking technologies (see Section 10).
• Third-party sources: Identity and financial verification data received from KYC service providers, payment processors, and fraud-prevention partners when you initiate a transaction or verification request. We only receive data from third parties that have a lawful basis for sharing it with us.
• Publicly available sources: In limited circumstances, we may verify information you provide against publicly available records — for example, confirming the existence of a bank account name against publicly listed bank directories.

We process your Personal Data only where we have a valid legal basis for doing so. The following table sets out our primary processing purposes and the corresponding legal basis:

mola62 does not sell, rent, or trade your Personal Data to any third party for commercial purposes. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors and banking partners: We share the minimum necessary financial and identity data with Indonesian banks (including BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to facilitate deposits and withdrawals.
• KYC and identity verification providers: Your identity documents and verification data are shared with licensed third-party KYC service providers for the purpose of confirming your identity and age as required.
• Fraud prevention and security services: Technical and behavioural data may be shared with fraud-prevention platforms to detect and block suspicious activity on the platform.
• Game content providers: Game studios such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Pocket Games Soft may receive limited session and gameplay data necessary for the delivery and integrity of their games.
• Legal and regulatory authorities: We may disclose Personal Data to competent governmental authorities, law enforcement agencies, or courts when required to do so by law, regulation, or a valid legal order.
• Professional advisers: Our lawyers, accountants, and auditors may access limited Personal Data in the course of providing professional services, subject to strict confidentiality obligations.

The mola62 platform serves members primarily located in Indonesia, including Jakarta, Surabaya, Medan, Bandung, Bali, Yogyakarta, Semarang, Palembang, and Makassar. However, some of our third-party service providers — including KYC verification platforms and game content studios — may be based outside Indonesia and may process your data in other jurisdictions.

When we transfer Personal Data internationally, we ensure that appropriate safeguards are in place — such as standard contractual clauses or adequacy decisions — to provide a level of data protection equivalent to that described in this Privacy Policy. By using the mola62 platform and consenting to this Privacy Policy, you acknowledge and agree to such transfers where necessary for the delivery of our services.

We retain your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account and identity data: Retained for the duration of your active membership plus a minimum of five (5) years after account closure, in compliance with anti-money-laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• KYC documentation: Retained for a minimum of five (5) years after the completion of the verification process or the closure of your account, whichever is later.
• Support communications: Retained for three (3) years from the date of the last interaction.
• Marketing consent records: Retained for the duration of your active membership and for one (1) year after your opt-out or account closure.
• Technical and usage data (logs): Typically retained for 12 months on a rolling basis, unless specific records are required for an ongoing investigation.

When retention periods expire, Personal Data is securely deleted or anonymised in a manner that renders it impossible to re-identify the individual concerned.

mola62 employs a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption at rest for sensitive data stored in our databases, including financial records and identity documents.
• Role-based access controls ensuring that only authorised personnel can access Personal Data relevant to their specific function.
• Multi-factor authentication (MFA) requirements for all internal administrative systems.
• Regular independent security audits and penetration testing of our platform infrastructure.
• Intrusion detection and prevention systems monitoring network traffic in real time.
• Staff training on data protection and information security best practices.

While we implement rigorous security measures, no system transmitted over the internet can be guaranteed to be 100% secure. In the unlikely event of a Personal Data breach that poses a risk to your rights and freedoms, mola62 will notify affected Members and relevant authorities in accordance with applicable breach-notification obligations.

The mola62 platform uses cookies and similar tracking technologies to deliver a functional, secure, and personalised experience. We use the following categories of cookies:

• Strictly necessary cookies: Essential for the platform to function correctly. These include session management cookies, security tokens, and load-balancing cookies. These cannot be disabled without impairing core functionality.
• Functional cookies: Remember your preferences such as your preferred language, display settings, and saved login details (where you have opted in). These enhance usability but are not essential.
• Analytics cookies: Collect anonymised or aggregated information about how Members use the platform — pages visited, time spent, click paths — to help us improve our service. We use self-hosted analytics tools and do not share raw analytics data with third parties.
• Security cookies: Used to detect fraudulent activity, identify unusual login behaviour, and protect your account from unauthorised access.

Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will prevent you from logging in or using key platform features. For guidance on managing cookies in your specific browser, refer to your browser provider's help documentation.

The mola62 platform is strictly intended for adults aged 21 years and over. We do not knowingly collect, store, or process the Personal Data of anyone under the age of 21. If we discover that a Member is under 21, or if a parent or guardian notifies us that their child has submitted Personal Data to mola62, we will immediately suspend the relevant account, delete all associated Personal Data, and reverse any transactions processed during the period of underage use.

As a mola62 Member, you hold the following rights with respect to your Personal Data. You may exercise any of these rights at any time by contacting us at [email protected] with the subject line "Privacy Request." We will respond to all verified requests within 30 calendar days.

Where processing is based on your consent (e.g., marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.

mola62 may send you promotional communications — including bonus offers, seasonal promotions tied to events such as Idul Fitri, Ramadhan, or BRI Liga 1 season openers, and personalised game recommendations — via email or SMS, but only where you have provided explicit consent to receive such communications during or after registration.

You may opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link at the bottom of any promotional email.
• Updating your notification preferences directly within your mola62 account dashboard.
• Contacting our support team at [email protected] with the subject line "Marketing Opt-Out."

Please allow up to 5 business days for your opt-out request to take effect across all communication channels. Note that opting out of marketing communications does not affect transactional notifications such as deposit confirmations, withdrawal updates, or account security alerts — these are sent as part of the service and cannot be disabled.

The mola62 platform may, on occasion, reference or display content from third-party providers — such as game studios or payment partners — whose own privacy practices apply to data collected directly through their interfaces. mola62 is not responsible for the privacy practices of any third-party provider. We encourage you to review the privacy policy of any third-party service before interacting with it.

mola62 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will revise the "Last Updated" date at the top of this page and, where the changes are significant, provide a prominent in-platform notice or send an email notification to your registered address before the new policy takes effect.

Your continued use of the mola62 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any amendment, you should cease using the platform and submit an account closure request before the effective date of the change.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy-related concern, please contact us through any of the following channels:

• Email: [email protected] — use subject line "Privacy Request" for data rights matters.
• WhatsApp: +62 811 0000 6262 (07:00–23:00 WIB)
• Live Chat: Available 24/7 directly within the mola62 platform dashboard.